Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
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Introduction
HealthyBowl Foods Private Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or engage with our services.
Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Name and contact information (email address, phone number, address)
- Payment information (processed securely through Razorpay)
- Delivery preferences and addresses
- Account credentials and profile information
- Communication preferences
2.2 Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Cookies and similar tracking technologies
- Location data (with your consent)
3. How We Use Your Information
We use your information for the following purposes:
- Processing and fulfilling your orders
- Providing customer support and responding to inquiries
- Improving our services and developing new features
- Sending important updates about your orders and account
- Marketing communications (with your consent)
- Complying with legal obligations
- Preventing fraud and ensuring security
Payment Processing
We use Razorpay as our payment processor. When you make a payment:
Your payment information is processed securely by Razorpay
We do not store your complete payment card details
Razorpay follows industry security standards
We may store limited payment information for orders
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist in our operations (delivery partners, payment processors, customer support)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with mergers, acquisitions, or asset sales
- Consent: When you have given explicit consent
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Secure data transmission
Protected databases and servers
Security assessments and updates
Authentication and authorization
Employee data protection training
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will delete or anonymize your information when it is no longer needed.
Your Rights
You have the following rights regarding your personal information:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your personal information
Request a copy of your data in a portable format
Object to processing of your information
Withdraw consent for marketing communications
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser preferences. Types of cookies we use:
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for targeted advertising (with consent)
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during such transfers, including standard contractual clauses and adequacy decisions.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Company
HealthyBowl Foods Private Limited
support@healthybowl.in
Phone
(+91) 7887640076
Address
Dombivli East, Mumbai 421204
15. Compliance
This Privacy Policy is designed to comply with applicable data protection laws, including but not limited to:
- Information Technology Act, 2000 (India)
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- General Data Protection Regulation (GDPR) where applicable
- Razorpay's data protection requirements
Your Privacy Matters
We are committed to protecting your privacy and ensuring the security of your personal information. If you have any concerns or questions, please don't hesitate to contact us.