Shipping Policy
Everything you need to know about our delivery process, shipping areas, and delivery policies.
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Delivery Areas
Current Service Areas
We currently deliver to the following areas in Mumbai and surrounding regions:
Mumbai Areas
- Bandra West & East
- Andheri West & East
- Powai
- Goregaon West & East
- Malad West & East
- Kandivali West & East
- Borivali West & East
- Dahisar West & East
Thane Areas
- Dombivli East & West
- Kalyan East & West
- Thane West & East
- Ulhasnagar
- Ambernath
- Badlapur
📍 Don't see your area? Contact us to check if we can deliver to your location!
Delivery Schedule
Delivery Days & Times
Weekly Plan
- Monday to Saturday: 8:00 AM - 8:00 PM
- Sunday: 9:00 AM - 6:00 PM
- 6 deliveries per week
- Same-day delivery available for orders placed before 2:00 PM
Monthly Plan
- Monday to Saturday: 8:00 AM - 8:00 PM
- Sunday: 9:00 AM - 6:00 PM
- 24 deliveries per month
- Flexible scheduling available
⏰ Delivery times may vary based on location and order volume
Delivery Process
Step-by-Step Process
Order Confirmation
You'll receive an SMS and email confirmation with your order details and estimated delivery time.
Preparation
Our team prepares your fresh fruits and sprouts, ensuring quality and freshness.
Dispatch
Your order is carefully packed and dispatched with our delivery partner.
Delivery
Our delivery partner arrives at your location and hands over your order.
Confirmation
You'll receive a delivery confirmation via SMS and email.
Delivery Requirements
What We Need From You
- Accurate Address: Please provide complete and accurate delivery address
- Contact Information: Valid phone number for delivery coordination
- Access Instructions: Any specific instructions for finding your location
- Availability: Someone should be available to receive the delivery
Important Notes
- We will attempt delivery up to 3 times
- If no one is available, we'll leave the package in a safe location (if possible)
- We are not responsible for items left unattended
- Please ensure someone is available during the delivery window
Failed Deliveries
What Happens If Delivery Fails?
First Attempt
If no one is available, we'll call you to reschedule
Second Attempt
We'll try again the next day at a convenient time
Third Attempt
Final attempt - if unsuccessful, items will be returned to our facility
⚠️ After 3 failed attempts, the order will be cancelled and refunded
Delivery Fees
Delivery Charges
Standard Delivery
- • Free for orders above ₹500
- • ₹50 delivery charge for orders below ₹500
- • Same-day delivery available
Express Delivery
- • ₹100 additional charge
- • 2-hour delivery window
- • Available for select areas
💰 All subscription plans include free delivery!
Special Circumstances
Weather & External Factors
🌧️ Weather Conditions
Heavy rain or extreme weather may cause delivery delays. We'll keep you informed via SMS.
🚧 Traffic & Road Conditions
Traffic jams or road closures may affect delivery times. We'll do our best to deliver on time.
📅 Holidays & Festivals
Delivery schedules may be modified during holidays. We'll notify you in advance.
📞 In case of any delivery issues, please contact us immediately
Contact Us
Have questions about delivery? Need to reschedule? Contact our delivery support team:
Company
HealthyBowl Foods Private Limited
support@healthybowl.in
Phone
(+91) 78876 40076
Address
Dombivli East, Mumbai 421204